Please do not contact us for information on when your item will be shipped, you will receive a tracking number once your order has been shipped.
The charge that will appear on your credit card statement will be “My Ganja City Store”..
If your order is canceled it is most likely due to the product being banned in your location or your credit card was declined. We will refund you immediately the refund process can take anywhere from a few hours to 2-3 business days depending on your bank.
Your billing and shipping address need to match the address that is associated with your credit card address you have on file with your bank. We only accept Visa, American Express, Discover and Master Card..
All customer service requests will be answered the same day.